In case of a failure, Pro Care includes fault finding, replacement and on-site installation of all defective parts at discounted rates; or included, depending on the level you choose. The repair service of our Pro Care customers is our first priority. The maximum starting time for initiating an on-site intervention is defined in our Pro Care package contract. This annually repeating contract also includes a 24/7 priority hotline and complete reporting.
Additionally Pro Care Excel includes the management of recommended spare parts for possible corrective maintenance with fans and capacitors replacement included according to the scheduled maintenance plan for each equipment with a long-term contract.
Pro Care Premium will also allow you to benefit from the assistance of a field assistance in less than 24 hours.
| Pro Care Safe | Pro Care Excel | Pro Care Premium | |
|---|---|---|---|
Guaranteed response time | Engineer on site within 8 standard working hours from the customer alert | ||
Work on site | 20% discount from standard hourly rates | Included | |
Fault finding | 20% discount from standard hourly rates | Included | |
Repair, replacement of parts and testing | Included | ||
Event's log analysis and numerical diagnostics | System | ||
Parameter adjustment and optimization | System | ||
Functional walk through and assessments | System, batteries, installation | ||
Parts | 20% discount | Included | |
Travel | At cost | Included | |
Reporting | Included | ||
