In case of a failure, Pro Care includes fault finding, replacement and on-site installation of all defective parts at discounted rates; or included, depending on the level you choose. The repair service of our Pro Care customers is our first priority. The maximum starting time for initiating an on-site intervention is defined in our Pro Care package contract. This annually repeating contract also includes a 24/7 priority hotline and complete reporting. 

Additionally Pro Care Excel includes the management of recommended spare parts for possible corrective maintenance with fans and capacitors replacement included according to the scheduled maintenance plan for each equipment with a long-term contract.

Pro Care Premium will also allow you to benefit from the assistance of a field assistance in less than 24 hours.

  Pro Care Safe Pro Care Excel Pro Care Premium

Guaranteed response time

Engineer on site within 8 standard working hours from the customer alert

Work on site

20% discount from standard hourly rates Included

Fault finding

20% discount from standard hourly rates Included

Repair, replacement of parts and testing


Event's log analysis and numerical diagnostics


Parameter adjustment and optimization


Functional walk through and assessments

System, batteries, installation


20% discount Included


At cost Included