PRO CARE Maintenance for your power supply systems

Through Pro Care Safe, Excel and Premium, your AEG PS service team provides an on-site annually scheduled preventive maintenance program developed to secure your systems’ operations at all times. With physical inspections, functionality and performance assessments and on-site numerical diagnostics, our service engineer experts do everything needed to keep your system operating at peak performance.

The repair service of our Pro Care customers is our first priority. The maximum starting time for initiating an on-site intervention is defined in our Pro Care package contract.

This annually repeating contract also includes a 24/7 priority hotline and complete reporting. This means peace of mind by ensuring the cost control, security and uninterrupted power supply for your most critical processes.

SAFE

EXCEL

PREMIUM

PREVENTIVE MAINTENANCE

Work on site

Included,
1 maintenance visit per year

Included,
1 maintenance & 1 inspection visit per year

Visual inspection

System, batteries, site, installation

Organic and inorganic contaminants removal

System and batteries

Thermical scanning

Critical parts in the system, batteries and installation

Events log analysis and numerical diagnostics

System

Performance measurements

System

Software update

System, when available

Parameter adjustment
and optimization

System

Functional walk through
and assessments

System, batteries, installation

PARTS

Periodic maintenance parts

discounted

included

Limited life time parts

discounted

included

– Cooling fans

Every 5 years or as needed

– Capacitors

Every 10 years or as needed

Travel costs

included

Reporting

included

CORRECTIVE MAINTENANCE

As needed

Guaranteed response time

Engineer on site within 8 standard working hours
from the customer alert

Work on site

20% discount from standard hourly rates

included

Fault finding

20% discount from standard hourly rates

included

Repair, replacement of parts
and testing

included

Event's log analysis and numerical diagnostics

System

Parameter adjustment
and optimization

System

Functional walk through and assessments

System, batteries, installation

Parts

20% discount

included

Travel

at cost

included

Reporting

included

OTHER SERVICES

24/7 hotline for Pro Care customers

included

Complete reporting history

included

Scheduling and preparation of site visits

included

OPTIONS

Additional preventive maintenance visits

Preventive maintenance performed outside standard office hours/weekend

Guaranteed response time options

Battery testing with external load bank

Remote monitoring on system and batteries

Contact

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