Product Replacement Service

for Protect Home, A, B, B. PRO, C, C.Rack, D and 1 Series

Should you be experiencing technical issues with your UPS, please report the case to the country specific AEG Power Solution hotline. To better assist you, please have the following information readily available:

  • Caller’s contact information
  • Product type and serial number
  • Installation date
  • Problem occurrence date
  • Problem description and error code

Hotline: +49 (0) 2902 763 100

Should the service hotline conclude to a replacement of the UPS please complete the corresponding RMA document. The system replacement will be facilitated by following and accepting the general terms and conditions.

RMA Request Form 

Fill out the following RMA request form online and send it directly to our service team

Contact Search 
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Zip are only meant for Germany. Only numbers are accepted