In case of a failure, Pro Care includes fault finding, replacement and on-site installation of all defective parts at discounted rates; or included, depending on the level you choose. The repair service of our Pro Care customers is our first priority. The maximum starting time for initiating an on-site intervention is defined in our Pro Care package contract. This annually repeating contract also includes a 24/7 priority hotline and complete reporting.
Additionally Pro Care Excel includes the management of recommended spare parts for possible corrective maintenance with fans and capacitors replacement included according to the scheduled maintenance plan for each equipment with a long-term contract.
Pro Care Premium will also allow you to benefit from the assistance of a field assistance in less than 24 hours.
| Pro Care Safe | Pro Care Excel | Pro Care Premium | |
|---|---|---|---|
Réactivité garantie | Ingénieur sur site dans les huit heures ouvrées suivant l’alerte donnée par le client | ||
Intervention sur site | 20% de réduction sur les tarifs horaires standard | Inclus | |
Recherche des défauts | 20% de réduction sur les tarifs horaires standard | Inclus | |
Réparation, remplacement des pièces et test | Inclus | ||
Analyse du journal des événements et diagnostics numériques | Système | ||
Ajustement et optimisation des paramètres | Système | ||
Test fonctionnel progressif et évaluations | Systèmes, batteries et installation | ||
Pièces | 20% de réduction | Inclus | |
Déplacements | Facturé | Inclus | |
Reporting | Inclus | ||
